Refund policy
REFUND POLICY for Studio Anthems LLC
- No Refunds After Production Begins
1.1 Primary Rule
We do not offer refunds after production begins. This is a strict policy with limited exceptions.
1.2 When Production Begins
Production begins when our in-house producers start working on your order. This occurs after:
- Your order is submitted
- Payment is received in full
- We accept your order and begin the creative process (which may happen immediately or after review)
Payment receipt does not guarantee production has started, but once production starts, refunds are not available.
1.3 No Exceptions for Customer Circumstances
Refunds are not available for:
- Change of plans or cancellation requests
- Finding a cheaper alternative
- Not needing the Product anymore
- Disliking the concept after ordering
- Personal circumstances (illness, schedule changes, etc.)
- Decision to use a different service
2. Exceptions Where Refunds May Be Considered
Refunds may be considered only for the following scenarios:
2.1 Duplicate Payments
Scenario: You paid more than once for the same order due to:
- Technical error
- Accidental double submission
- Payment processor mistake
Refund: We will refund the duplicate amount within 10–14 business days.
2.2 Technical Errors on Our End
Scenario: We deliver incorrect, corrupted, damaged, or unusable files due to our mistake, including:
- Wrong file format
- Corrupted audio
- Missing sections
- File does not play
- Significant quality issues caused by our error
Refund or Replacement: We will offer either:
- Replacement: Fix and deliver correct file at no charge
- Refund: If we cannot fix the issue, refund the full order amount
2.3 Inability to Complete Order
Scenario: We cannot fulfill your order due to our limitations (not your fault), including:
- We cannot create the requested style or genre
- Technical limitations prevent delivery
- We discover we lack necessary rights or permissions
- Producer availability issues (not caused by you)
Refund: Full refund of the order amount within 10–14 business days.
2.4 Fraud or Unauthorized Payment
Scenario: Payment was made without your authorization (e.g., stolen credit card)
Refund: After verification, we will refund the amount. We may also cancel the order and block future orders.
3. Wrong File Delivery
3.1 No-Charge Replacement
If we deliver the wrong file due to our error, we will replace it at no charge.
3.2 Time Frame
You must report wrong file delivery within the applicable revision window:
- 20-30 Second Songs: 3 days after delivery
- 2-3 Minute Songs: 7 days after delivery
3.3 What to Include
When reporting, provide:
- Order number
- Description of the issue
- File name you received vs. file name you should have received
4. Revisions Instead of Refunds
4.1 One Free Revision Per Order
Instead of refunds for dissatisfaction, we offer one free revision under these terms:
- 20-30 Second Songs: 3 days after delivery
- 2-3 Minute Songs: 7 days after delivery
4.2 Revision vs. New Request
- Revision (included): Minor edits (small wording changes, timing adjustments, minor mix tweaks)
- New Request (not included): Major edits (rewriting lyrics, changing structure, re-creating sections)
4.3 No Refunds After Revision
After your one free revision is completed, no refunds are available for dissatisfaction.
5. Canceling Before Production
5.1 Possible Refund
If you cancel before production begins, you may receive a refund depending on the situation.
5.2 Refund Amount
- Full refund: If cancellation occurs before production starts and no work has been done
- Partial refund: If some work has been completed but production is not fully started
- No refund: If production has started (see Section 1)
5.3 How to Cancel
Email us at info@studioanthems.com with:
- Order number
- Request to cancel
- Reason for cancellation (optional)
We will confirm whether production has started and process the refund if applicable.
6. Refund Process
6.1 Processing Time
Approved refunds are processed within 10–14 business days.
6.2 Refund Method
- Refunds are issued to the original payment method
- We do not issue refunds to different payment methods
- Cash refunds are not available
6.3 Fees
- Payment processing fees may not be refundable (depending on the processor)
- Shipping fees (if applicable) are not refundable
- Taxes may be handled per local regulations
7. Non-Refundable Items
The following are never eligible for refunds:
- Dissatisfaction after revision
- Change of plans
- Found cheaper alternative
- Inaccurate intake form
- Late delivery due to your error
- Third-party platform issues
- Event cancellations
- League rule violations
8. Chargebacks and Disputes
8.1 Unauthorized Chargebacks
Initiating a chargeback without prior communication constitutes:
- A breach of our Terms and Conditions
- Potential fraud
8.2 Consequences
- We may block future orders from your account
- We may pursue legal action for fraudulent chargebacks
- Chargebacks do not excuse your obligation to pay
8.3 Proper Dispute Process
If you have a dispute:
1. Contact us first via email
2. Provide details of the issue
3. Allow us to resolve the issue
4. Only pursue a chargeback if we cannot resolve
9. Law and Regulatory Compliance
9.1 Consumer Protection Laws
This policy complies with applicable consumer protection laws. In jurisdictions where certain refunds are legally required (e.g., defective products), we will comply with those requirements.
9.2 Montana Law
This Policy is governed by Montana, U.S.A. law.
9.3 International Customers
For customers outside the U.S., local consumer protection laws may apply. We will comply with mandatory legal requirements.
10. Policy Updates
We may update this Refund Policy at any time. The updated version will be posted on our website with a new "Effective Date."
Your continued ordering after updates constitutes acceptance of the new terms.
11. Contact Information
Studio Anthems LLC
1001 S Main St. STE 500
Kalispell, MT 59901
Montana, U.S.A.
Email: info@studioanthems.com
Website: www.studioanthems.com